Client Account Manager – Email Marketing 108 views

Client Account Manager – Email Marketing

Remote | Full-Time | EST Overlap Required

Lead the Way in Email Excellence.

Step into a role that puts you at the core of Mail Waves, the driving force behind eCommerce brands skyrocketing through strategic and creative email solutions. In this position, you’ll not only connect with ambitious founders but also become the Klaviyo guru they rely on. If you’re a master at client management and email strategy, this is your stage.

What You’ll Do:

Client Management Mastery

• Be the trusted face for clients, turning their visions into growth-driven strategies.
• Foster strong relationships with clear and proactive communication.
• Anticipate and fulfill client needs, ensuring satisfaction at every turn.

Klaviyo & Email Strategy Expertise

• Be the mastermind behind email flows and campaigns in Klaviyo.
• Monitor key metrics like Open Rate and CTR, translating data into insightful strategies.
• Create and present powerful performance summaries to leadership.
• Familiarity with Mailchimp is a plus, enhancing your versatile toolset.

Operational Leadership

• Command the orchestration of 25+ lively eCommerce accounts.
• Lead coordination across Klaviyo experts, talented copywriters, and creative designers.
• Hold strategic weekly syncs to keep creativity and execution aligned.

Systems & Processes

• Manage and optimize ClickUp systems to ensure seamless operations.
• Detect bottlenecks swiftly and streamline processes for maximum efficiency.
• Constantly scout for new ways to enhance agency operations.

What Makes You Exceptional:

• Proven success in managing over 25 clients at a fast-paced email or performance marketing agency.
• Expertise in Klaviyo—flows, campaigns, delivery metrics are your playground.
• Bonus: Experience with Mailchimp gives you extra edge.
• Stellar communication skills, driving clarity and confidence with every interaction.
• Skill in building robust systems that keep operations running smoothly.

Bonus Points:

• Strong grasp of eCommerce buying cycles and DTC brand dynamics.
• Knowledge of performance strategy or proficiency in the latest AI tools.
• A keen eye for catching typos, brand inconsistencies, or broken links.